Question 1

What is an operation?

Accepted Answer

A single, coordinated record of a multi-party transaction — its participants, payments, allocations, invoices and journey.

Question 2

Is Arena a bank?

Accepted Answer

No. Arena is operation-coordination infrastructure, not a bank.

Question 3

Does Arena hold client funds?

Accepted Answer

Arena does not currently hold, safeguard or escrow funds. Money movement will be handled by regulated financial providers.

Question 4

Is Arena an escrow service?

Accepted Answer

No. Arena coordinates and tracks the transaction; it does not provide escrow.

Question 5

Who can create an operation?

Accepted Answer

Any registered user acting as the organiser of a transaction.

Question 6

Who can see broker commissions?

Accepted Answer

Only the parties authorised by the operation's visibility rules. Commissions can remain confidential.

Question 7

Can different participants see different information?

Accepted Answer

Yes. Visibility is role-based and configurable per data block.

Question 8

Does every participant need an Arena account?

Accepted Answer

Participants are invited by secure link and review the information relevant to their role.

Question 9

How are participants invited?

Accepted Answer

By email, secure link or WhatsApp — available from day one.

Question 10

Can I create a reservation payment?

Accepted Answer

Yes. Operations support reservation and completion payments.

Question 11

Can one operation have several payment milestones?

Accepted Answer

Yes — reservation, completion and custom funding requests.

Question 12

Can several brokers receive commissions?

Accepted Answer

Yes, each with its own confidential allocation.

Question 13

Can I generate an invoice?

Accepted Answer

Yes — professional PDF invoices, prefilled from an operation.

Question 14

Can an invoice be created from a mobile phone?

Accepted Answer

Yes. The invoice generator is mobile-first and takes under a minute.

Question 15

Which languages are supported?

Accepted Answer

The product supports 12 languages, and invoices can be issued independently of your app language.

Question 16

Which currencies are supported?

Accepted Answer

EUR, GBP and USD today, with locale-aware formatting.

Question 17

How much does Arena cost?

Accepted Answer

A progressive platform fee: 0.75% up to €50,000, 0.60% from €50,001 to €150,000, 0.50% from €150,001 to €500,000 and 0.25% above €500,000. No minimum or maximum fee and no subscription. You only pay when the operation completes.

Question 18

Are payment-provider fees included?

Accepted Answer

No. They are always shown separately from Arena's fee.

Question 19

How does Arena protect confidential information?

Accepted Answer

Through role-based visibility, revocable secure links, data minimisation and an audit history.

Question 20

Can a secure link be revoked?

Accepted Answer

Yes, at any time. Links can also expire automatically.

Question 21

Can I export documents?

Accepted Answer

Documents are organised per operation and can be shared with authorised parties.

Question 22

What happens if a participant does not confirm?

Accepted Answer

The journey reflects the pending status; nothing progresses without the required confirmations.

Question 23

Does Arena provide legal or tax advice?

Accepted Answer

No. Arena is not a substitute for legal or tax advice.

Question 24

Which financial provider does Arena use?

Accepted Answer

Money movement will be handled by regulated financial-infrastructure providers, integrated in a future phase.

Question 25

Can Arena change providers in the future?

Accepted Answer

Yes. Arena's architecture is provider-independent by design.

Frequently asked questions

General

Pricing & fees

Participants & confidentiality

Payments

Invoices & languages

Security & trust

Turn your next transaction into one clear operation.